Trogbar Compatibility With Groupwise and Outlook 2010
I got Trogbar installed with Novell Groupwise and Outlook 2010 but can't get it to work properly. The main problem is with that I am unable to get it to handle tasks and the email interface does not work. Is there any solution so that Trogbar works with this configuration?
Comments
1. What you are doing?
2. What the expected result is?
3. What the actual result is?
Also, please check your folder settings (Click '+'->Profile and Folder) and make sure that the correct task and email folders are selected.
1. I am trying to use Trogbar to manage my tasks and am using Groupwise for calendar, contact and email functions, with Groupwise set up in an enterprise domain infrastructure. Outlook 2010 is being used strictly to provide Trogbar functionality.
2. My expected result is that Trogbar will be able to track my tasks and provide its full level of capabilities seamlessly, ideally able to interface both ways with Groupwise and Outlook 2010, while continuing to use Groupwise as, at a minimum, my primary calendar, email and contact management system.
3. The result that I am getting so far is that when I create a task in Trogbar, I get multiple copies created - e.g., 11 tasks are created from one in Trogbar (a duplication made of the actual task name and an additional six created prefixed with "Task Request:" and three more prefixed as "Task Request: Task Request:"), while the one task is correctly created in Outlook 2010 but without the task created in Groupwise.
Also, I have checked the folder settings and they are correct.
It sounds to me like you have another app or plugin that is duplicating these new tasks for some reason. It might be Groupwise, or it might be something else (anything doing a "sync" is a good candidate). Please try disabling any plugins, and exiting Groupwise, then see if you still have a problem with duplication when adding tasks.
If you can isolate the plugin/app that is creating the duplicates, please let us know.
2. I only installed Outlook to work with Trog Bar, so there are only the standard MS add-ins and the Groupwise connector; there really should not be any other plugins. In Outlook 2010, I don't see the facility to disable them.
3. Without Groupwise or Outlook active, I added a task, which duplicated into eight tasks now - it made the actual task name and an additional four created prefixed with "Task Request:" and three more prefixed as "Task Request: Task Request:"). Otherewise, email does appear to be synching correctly between Groupwise and Outlook.
Do these "Task Request" entries appear in Outlook as well, or only in Trog Bar? (I'm wondering if they're internal Groupwise sync information records and are intended to be hidden.)
Please follow these instructions to send us a sample of this record:
1. Download and install Mapi Editor from http://mfcmapi.codeplex.com/
2. Double-click the mfcmapi.exe icon, and then click OK to close the MAPI Editor Help screen and to display the main window.
3. In the MAPI Editor main window, click Session, and then click Logon and Display Store Table to open the mailbox.
4. Double click on your main Message Store. A tree of folders should display
5. Double Click the Root->IPM_SUBTREE->Tasks folder. A list of records should display.
6. Look for one of your "Task Request:" records (if you can't find it, try looking in the email folder too)
7. Right Click the record and select "Save Message(s) to File..."
8. Select "Text File", click "OK", and save the file somewhere.
9. Contact support and send the file. We'll look over it and see if we can find anything special that can be used to filter these entries from Trog Bar.
The "Task Request" function resides in Outlook for forwarding / delegating tasks to address book contacts.
Delegation is really asking. Send an email instead, and let each person enter and process the task in their own task lists...