Workflow Analysis and Design



Small or midsized companies and teams wanting rapid transformation of shared workflow, tasks, projects, and business processes.



  • A dedicated business process analyst/coach.
  • Confidential interviewing of up to 7 key stakeholders to assess needs, issues, and constraints. (For more stakeholder interviews, see options.)
  • Creation of a preliminary workflow transformation plan based on key all stakeholder data and analyst expertise.
  • An analyst-led group plan review with key adopters.
  • A written final roadmap with recommended tools, methods, and adoption strategies.
  • Options and quotes for full implementation support services. (Or finish implementing yourself, your choice.)
  • Total Satisfaction, Money-Back Guarantee



Upgrade Your Work Life

Quickly revolutionize your team and company workflow and key business processes through the expertise of Priacta coaches and business analysts. Rely on decades of software, collaboration, and business process experience to identify core issues, find ideal tools and processes, and execute a successful adoption plan.

All Angles Considered

Group workflow, business processes, and communication are NOT the same as personal productivity. Total, Relaxed Organization (or David Allen's GTD or Franklin Covey) is a great start, to be sure. But although team workflow relies on similar principles, it adds many complexities, including:

  • Business objectives and strategy
    (How can you structure group workflow to support your real business objectives? How to naturally focus teams on what matters most instead of making people busier?)
  • Streamlining team communication to reduce errors and interruptions
    (How do you reduce reliance on ad hoc email and chat messages while enjoying the benefits?)
  • Shared project visibility
    (How does everyone see the big picture without needing to meet or ask all the time?)
  • Current business process support, rapid execution, ease of improvement, and clarity
    (What steps you really go through in adding and supporting a client? An order? A customer service request? What issues to you encounter?)
  • Document and knowledge sharing, group editing, delivery, cancellation, retention policies, and compliance
    (How do people receive, find, and contribute to documents in central document repository that complies with your needs and laws?)
  • Ensuring good delegation and team task visibility without micromanagement
    (How do you see when something is accepted and done without stifling personal initiative?)
  • Easy integration with personal workflows (Total, Relaxed Organization, GTD, or other systems)
    (How does the new team workflow connect with personal task lists without creating a lot of extra work?)
  • Integration with current tools (CRM, Salesforce, SharePoint, other cloud, industry-standard, or proprietary workflow tools)
    (What do you do when you already rely—or may need to rely—on other specialized tools?)
  • Smoothly transitioning from old processes to new ones
    (Your current processes are working, so how do you move to something new without upsetting your cash and production flows?)
  • Resistance to change and other human factors and adoption challenges
    (People resist change for good reasons. How do you ensure smooth adoption for everyone?)
  • Other technical considerations (cloud, interchange of data, APIs, security, backups)
    (How do you make it all work together, technically, while staying secure ans easy to support?)
  • Supporting and encouraging effective teamwork
    (A great workflow will increase engagement without creating more work for anyone. How do you get that?)
  • Expediting team meetings (shared-responsibility, highly-focused, great team engagement with zero-preparation!)
    (How can improved workflow help transform team meetings into exciting, focused, and productive discussions?)


How It's Done

  • We *confidentially* interview (phone, Internet) all key stakeholders, asking key questions and listening intently. Nothing said is ever shared directly. This allows us to tap into the expertise of management and front-line observers to gain the most relevant information possible. (People love this step. For the first time, sometimes, they feel like they can influence and are being heard on things they see as key issues.) This is similar to the Delphi Method, but without the typical drawbacks.
  • We gather all your concerns, constraints, and insights. These become "requirements" for the final solution. (We understand that you won't think of them all at once, so we keep listening and adding through the whole process.)
  • We learn or discover your real business objectives. Group workflow should quietly reinforce and support your business strategy at all levels. By focusing everyone on what matters most in a natural, relaxed way, progress becomes inevitable.
  • We assess your current realities. What apps and tools do you use now? Are they required? What are their capabilities or limitations? What platforms do different team members rely on? Do people work on the road or just in their offices? This helps us design the best plan requiring the least change for everyone.
  • We find patterns, connections, key indicators, and principles at play in your company's workflow from the information gleaned in the interviews.
  • We apply concepts from Theory of Constraints, Kaizen, Continual Improvement Process (CIP) and other proven methods to find the smallest changes with the biggest benefit. First you focus on those, then you work on the next smallest change with the largest benefit, and so on.
  • We tap into our deep expertise with state-of-the art team collaboration and workflow tools to identify, research, and suggest new tools or add-ons that meet your real needs. Examples: zero-programming shared cloud databases, online CRM systems, workflow automation and business process automation solutions, team collaboration systems, ERP, project management, and more.
  • We consider factors such as ease of adoption, scalability, expandability, customizability, 3rd-party community support, APIs, integration with other systems, data portability, data security, reliability, and much more.
  • We present and discuss our recommendations and reasons with the key leaders:
    • Recommended tool changes and why.
    • Recommended initial process changes and why.
  • We create an agile implementation road map (specific implementation steps, a general 30,000-foot view, designed to be implemented in an agile, iterative approach)
  • We help you begin executing that roadmap.



You get:

  • A dedicated business process analyst/coach.
  • A preliminary plan (based on all information from all interviews—confidential details not disclosed).
  • An analyst-led group assessment of the preliminary plan with key leaders/adopters.
  • A written final plan with recommended tools and high-level roadmap.
    • This is a simple document or PowerPoint laying out recommendations and plan (for ease of reading adoption).
  • Quotes for optional, ongoing services to implement the complete transformation for you. (Coaching, training, consulting, or interim management services to lead the change and train permanent staff. Or do it yourself, you decide.)


Call to Discuss

If you're unsure, call a Priacta coach now to discuss. Together, you can quickly determine if and how this can help your organization. Dial +1 888-774-2282 (toll free US/CA) or +1 804-591-0511 (all others) now for free, expert advice.

  • Jennifer Dudley

    Massive Change in a Short Time, in All the Right Directions

    “Kevin Crenshaw is by far the strongest leader I have ever worked under. Kevin has laser-quality clarity and is able to empower and inspire the team into action—the specific actions that produce high leverage results. In a short time Kevin has supported massive change in all the right directions within this organization. I have enjoyed the journey of working with Kevin, and now some months into our collaboration I can report that my satisfaction with my work is exponentially higher. There is a human foundation of respect and care combined with total inspiration to do great work and produce amazing results as a team. Kevin is a clear leader and is also an active part of the team with both sleeves rolled up, always with an eye toward results. I could not offer a higher recommendation. I feel lucky to work with Kevin and especially to work directly with him as he has proven to be a dynamic mentor for me at this stage in my career.”

  • Steven Leininger

    Transformation Has Been Magnificent

    “I first hired Kevin Crenshaw as a business coach for me personally. The results were so profound that my partners were asking what happened to me. Then we hired Kevin as a facilitator for our firm's retreat. We were so happy with the results that we hired him as our contract COO. The transformation has been magnificent.”

  • Julie Urban


    “I am amazed at end of day that I finished my daily tasks and even have time to do one or two others at times or do some extra processing. Thanks!”

  • Lindsay Dowling

    Feel More in Control of My Work and Personal Life

    “At first I was skeptical, but this course has really made me feel more in control of my work and personal life. Now I am never late for meetings and get more work done in a shorter period of time”

  • David Nemitz


    “TRO is a personally effective system.”

  • Derek Viveiros

    10X More Organized

    “I'm 10X more organized and clear headed.... You took me through this shift in my life one step at a time and went beyond what was expected countless times. A true class act.”

  • Dusty Prentiss

    Beyond Productivity

    “Kevin is a great coach. When it comes to productivity and techniques, Kevin is the expert. I have improved my personal productivity significantly since working with Kevin. He even went beyond productivity to help with some political concerns at my company. I would greatly recommend Kevin.”

  • Matt Wilson

    Best Organizational System Used

    “TRO is hands-down the best organizational system I've ever used.”

  • Ron Rominiecki

    I No Longer Feel Intimidated

    “I no longer feel intimidated when I walk into my office.”

  • Cito Giulini

    The Key to Implementing GTD in My Life

    “TRO has brought my projects and tasks to a manageable point and was the key to implementing GTD in my life. Kevin was a great coach and was very reliable as far as returning calls and emails. I highly recommend Priacta's services.”