Set Up the Unprocessed Tasks List

Create a saved filter called Unprocessed List:

• Go to the Tickets/List view (click , then ).
• Click (upper left) or anywhere in the blue colored bar.
• Click (lower left), then .
• Set Ticket Status to Is not and Fixed.
• In Tag, select all major contexts by ctrl+left-clicking all tags in parentheses.
• Click , then set Group by to Created on and Order by to Created on and Ascending.
• Click .
• Input Unprocessed List in .
• Click .

Note: This saved filter needs to be updated every time a new major context is added.

• Go to the Tickets/List view (click , then ).
• Set Filter to Unprocessed List.
• Click (upper left) or anywhere in the blue colored bar.
• In Tag, select all major contexts by ctrl+left-clicking all tags in parentheses.
• Click .
• Click .