“Set Up Your Hotlist”

Create a saved filter called TRO Hotlist:

• Go to the Tickets/List view (click , then ).
• Click (upper left) or anywhere in the blue colored bar.
• Click (lower left), then .
• Set Ticket Status to Is not and Fixed.
• Click (lower left), then set Hard Date to Is not empty and leave blank.
• Click , then set Group by to Hard Date and Order by to Hard Date and Ascending.
• Click .
• Input TRO Hotlist in .
• Click .