Create a saved filter called TRO Hotlist:
- Go to the Tickets/List view (click , then ).
- Click (upper left) or anywhere in the blue colored bar.
- Click (lower left), then .
- Set Ticket Status to Is not and Fixed.
- Click (lower left), then set Hard Date to Is not empty and leave blank.
- Click , then set Group by to Hard Date and Order by to Hard Date and Ascending.
- Click .
- Input TRO Hotlist in .
- Click .
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