“Set Up Your Hotlist”

Create a saved filter called TRO Hotlist: Go to the Tickets/List view (click , then ). Click (upper left) or anywhere in the blue colored bar. Click (lower left), then . Set Ticket Status to Is not and Fixed. Click (lower left), then set Hard Date to Is not empty and...

Set Up the Weekly Review List

Create a saved filter called Weekly Review: Go to the Tickets/List view (click , then ). Click (upper left) or anywhere in the blue colored bar. Click (lower left), then . Set Ticket Status to Is not and Fixed. Click (lower left), then set Soft Date to Is not empty...